NewCited answers from your knowledge base

Support that resolves itself.

Mosaad turns your help docs into an AI agent that answers customers instantly, cites its sources, and hands off cleanly when a human is needed.

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SOC 2 Type II99.98% uptimeNo credit card required
Conversation · #38421
Where's my order? It said delivered but I don't have it.
Your order #38421 shows delivered to your front porch at 2:14 PM. If it's missing, I can file a claim and ship a free replacement today — want me to?
Lost & missing package policy
Yes please, ship a replacement.
Resolved automatically12s · no agent
73%
73% auto-resolved
before reaching a human

Trusted by 4,000+ support teams

Northwind Lumen Apex Stellar Quadrant
The platform

Everything you need to deflect, resolve, and learn.

One workspace to turn knowledge into answers, automate the busywork, and see exactly what's working.

Answers grounded in your docs

Mosaad reads your help center, PDFs, and past tickets, then answers in your voice — always citing the exact article it drew from, so customers (and you) can trust every reply.

Visual workflow builder

Drag nodes to branch, look up an order, or escalate — no code, no rules engine to wrangle.

Analytics that explain

See deflection, CSAT, and the questions Mosaad couldn't answer — so you know what to write next.

Clean human handoff

When it's time for a person, the full context goes with it. No "can you repeat that?"

Enterprise-grade by default

SOC 2 Type II, SSO/SAML, role-based access, and EU data residency. Your data trains your agent and no one else's — never used to train shared models.

How it works

Live in an afternoon.

No long onboarding. Point Mosaad at what you already have and it starts resolving the same day.

1

Connect your knowledge

Sync your help center, drop in PDFs, or paste a URL. Mosaad indexes everything in minutes and keeps it fresh as you edit.

2

Shape the behavior

Set the tone, draw a workflow or two, and decide when to loop in a human. Preview every change before it goes live.

3

Embed & watch it resolve

Paste one snippet onto your site. Conversations start resolving instantly — and the analytics show you what to improve.

73%
of conversations resolved without a human
12s
median time to first resolution
4.8/5
average customer satisfaction
40%
lower cost per ticket on average

"We turned three months of unanswered tickets into a backlog of zero. Mosaad handles the repetitive 70% so my team can actually talk to the customers who need us."

RK
Rana Khalil
Head of Support, Northwind
Pricing

Start free. Pay for messages, not seats.

Every paid plan includes unlimited knowledge sources, workflows, and unresolved-question tracking. Scale your message volume as you grow.

Free
For trying Mosaad on a small site.
$0/mo
250 messages / mo
No overage — hard cap
Get started
  • 30 knowledge sources
  • Knowledge base
  • Workflows
  • Usage reports
  • Unresolved questions
Pro
For growing teams automating in earnest.
$30/mo
3,000 messages incl.
then $0.01 / message
Start free trial
  • Unlimited knowledge sources
  • Knowledge base
  • Workflows
  • Usage reports
  • Unresolved questions
Small Business
For busy queues that outgrew Pro.
$80/mo
10,000 messages incl.
then $0.008 / message
Choose plan
  • Unlimited knowledge sources
  • Knowledge base
  • Workflows
  • Usage reports
  • Unresolved questions
Large Business
For high-volume support operations.
$200/mo
30,000 messages incl.
then $0.0067 / message
Choose plan
  • Unlimited knowledge sources
  • Knowledge base
  • Workflows
  • Usage reports
  • Unresolved questions
Pay as you go
No monthly fee — pay only for the messages you use, billed at month's end. Full Pro feature set included: unlimited sources, workflows, usage reports, and unresolved questions.
$0.02 / message
no minimum · cancel anytime
Start metered

Resolve more, type less.

Connect your docs and watch the first conversations resolve themselves — free, in about an afternoon.

Start free Book a demo